Terms of service – Tenuta Maule

Terms of service



This information is provided for the site"https://www.tenutamaule.com"( Site ) owned by Tenuta Tarcisio Maule SrlAgricultural Company, based in Contrada Selva 10 Montebello Vicentino (VI) VI 36054 IT, Chamber of Commerce of Vicenza, with PVAT no04183740242, with tax code 04183740242 ( Seller ).

Art1Scope of

1.1   Any sale on the Site constitutes a distance contract governed by Chapter I, Title III (art45 et seq.) Of the Legislative Decree 6 September 2005, n206 ( Consumer Code ) and by Legislative Decree 9 April 2003, n70, containing the regulation of electronic commerce.

1.2   The General Conditions of Sale apply to all sales made by the Seller on the SiteThe terms indicated are to be understood as working days, therefore excluding Saturdays, Sundays and national holidays.

1.3   The General Conditions of Sale can be changed at any timeAny changes and/or new conditions will be effective from the moment of their publication on the SiteYou are therefore invited to regularly access the Site and to consult, before making any purchase, the most up-to-date version of the General Conditions of Sale.

1.4   The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

1.5   These General Conditions of Sale do not regulate the sale of products and/or services by parties other than the Seller who may be present on the Site through links, banners or other hypertext links.Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of saleThe Seller is not responsible for the provision of services and/or for the sale of products by such partiesOn the websites accessible through these links, the Seller does not carry out any checks and/or monitoringThe Seller is therefore not responsible for the contents of these sites or for any errors and/or omissions and/or violations of the law by them.

1.6   You are required to carefully read these General Conditions of Sale as well as all other information that the Seller provides on the Site, even during the purchase procedure.

1.7   The forwarding of the purchase order constitutes acceptance of these General Conditions of Sale.

Art2Purchases on the Site

2.1   The purchase on the Site

  • it can also take place without registering on the Site
  • it is allowed both to users who play the role of consumers and to users who play the role of professionalsPursuant to art3, I comma, letta) of the Consumer Code, we remind you that a natural person who acts for purposes unrelated to any entrepreneurial, commercial, professional or craft activity carried out is a consumer; while pursuant to art3, paragraph I, lettc) of the Consumer Code, the natural or legal person acting in the exercise of his/her business, commercial, craft or professional activity, or an intermediary, holds the quality of professional.

2.2   In the case of orders, coming from anyone, which are anomalous in relation to the quantity and/or frequency of purchases, the Seller reserves the right to take all necessary actions to stop the irregularities.

2.3   The Seller reserves the right to refuse or cancel orders that come from:

  • by a user who has released false, incomplete or in any case inaccurate identification data or who has not promptly sent the documents requested by the Seller to the Seller or who has sent invalid documents

Art3Information aimed at the conclusion of the contract

3.1   In accordance with the Legislative Decree 9 April 2003, n70 containing provisions on electronic commerce, the Seller informs you that:

  • to conclude a purchase contract on the Site, you must fill in an order form in electronic format and send it to the Seller, electronically, following the instructions that will appear from time to time on the Site
  • the contract is concluded when the order form reaches the Seller's server
  • once the order form has been received, the Seller will send you the order confirmation to the e-mail address indicated, containing:
    • information relating to the characteristics of the purchase
    • the indication of the price
    • the indication of the payment method used
    • an indication of the delivery costs
    • indication of delivery costs and any additional costs.

Art4Information sheet

4.1   Each product is accompanied by an information page that illustrates its main characteristics ( Information Sheet )The images and descriptions on the Site reproduce the characteristics of the Products as closely as possibleThe colors of the Products, however, may differ from the real ones due to the settings of the computer systems or computers used by you for their display.Furthermore, the images of the Product in the Information Sheet may differ in size or in relation to any accessory productsThese images must therefore be intended as indicative and with the tolerances of use.


5.1   All the prices of the Products published on the Site are inclusive of the Value Added Tax.

5.2   The Seller reserves the right to change the price of the Products, at any time, without notice, it being understood that the price charged to you will be the one indicated on the Site at the time the order is placed and that any changes will not be taken into account. (increasing or decreasing) subsequent to the transmission of the same.

5.3   Shipping costs, if any, are expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.

5.4   The use of discount vouchers is regulated on the site according to the following principles:

  • Discount codes can also be used for the purchase of products already in promotion
  • Discount codes can also be used for payments of expense amounts lower than their value; in this case the remaining discount amount cannot be re-credited and is considered lost
  • Each discount code can be used for one purchase only
  • In the event of cancellation for any reason of an order for which a discount code has been used, the relative amount will be re-credited to the customer's personal account
  • In no case can discount vouchers be redeemed for cash.

Art6Purchase orders

6.1   The Seller will ship the Products only after having received confirmation of the payment authorization or after having credited the Total Amount Due.The ownership of the Products will be transferred to you at the time of shipment, to be understood as the moment of delivery of the Product to the carrierThe risk of loss or damage to the Products, for reasons not attributable to the Seller, on the other hand, will be transferred to you when you, or a third party designated by you and other than the carrier, materially comes into possession of the Products.

The Service you have chosen will be carried out only after the payment of the Total Amount DueThe Seller reserves the right not to provide the service if, after submitting your purchase order, it is ascertained that you have not paid all or part of the Total Amount Due.

6.2   The purchase contract is conditional on the non-payment of the Total Amount DueUnless otherwise agreed in writing with you, the order will consequently be canceled.

Art7Terms of payment

7.1   The following payment methods are allowed on the Site:

  • Payment card
  • PayPal.

7.2   The Seller accepts the credit cards of the circuits:

  • VISA
  • MasterCard (Cirrus Maestro)
  • PostePay
  • American Express
  • CartaSì

They are, in any case, indicated in the footer of each page of the Site.

On the Site you will have the possibility to authorize the storage of the payment card data entered and their reuse for the payment of subsequent purchases on the Site.You can revoke the authorization to reuse the payment card data for subsequent purchases by following the instructions on the Site.

The charge will be made only after (i) the details of your payment card used for payment have been verified and (ii) the company issuing the payment card you used has issued the debit authorization.

In application of Directive 2015/2366/(EU) on payment services in the internal market (PSD2), the user is informed that he may be required to complete the purchase process by satisfying the authentication criteria required by the payment institution in charge of manage the online payment transactionThe authentication criteria refer to the user's identity (to satisfy this criterion the user must be registered on the Site during the purchase operation) and to the contextual knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication )Failure to complete the procedure described above may imply the impossibility of finalizing the purchase on the Site.

The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller.The Seller therefore never has access to and does not store, even if you choose to store such data on the Site, the details of your payment card used to pay for the Products.

The charge will be made at the time the order is placed.

7.3   On the Site it is also possible to make purchases using the PayPal payment solutionIf you choose PayPal as a means of payment, you will be redirected to the website www.paypal.it where you will make the payment according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal.The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the SellerThe Seller is therefore not able to know and does not store in any way the data of the payment card connected to your PayPal account or the data of any other payment instrument connected with this account.

In the case of payment by PayPal, the Total Amount Due will be charged by PayPal at the same time as the conclusion of the contract through the Site.In case of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement due to you will be credited to the PayPal account of the same.The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking systemOnce the credit order has been placed in favor of this account, the Seller cannot be held responsible for any delays or omissions in the crediting of the refund amount, to dispute which you must contact PayPal directly.Any type of refund to be made pursuant to these General Conditions of Sale will be credited to your PayPal account.

Art8Right of withdrawal

8.1   In the event of a purchase on the Site, unless otherwise indicated, you do not enjoy the right of withdrawal provided for by art52 of the Consumer Code with reference to the Product or Products indicated in this articleIn fact, on the Site they are:sold goods that risk deteriorating or expire rapidly, sold sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery, sold alcoholic beverages, the price of which it was agreed at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the Site.

Art9Legal Guarantee

All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles128-135 of the Consumer Code ( Legal Guarantee ).

Who it applies to

The Legal Guarantee is reserved for consumersTherefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

When it applies

The Seller is liable to the consumer for any lack of conformity of the Product which occurs within two years of such deliveryThe lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity.Starting from the seventh month following the delivery of the Product, it will instead be the consumer's responsibility to prove that the lack of conformity already existed at the time of delivery of the same.

In order to take advantage of the Legal Guarantee, the consumer must therefore first provide proof of the date of purchase and delivery of the goodsIt is therefore advisable for the consumer, for the purposes of this proof, to keep the purchase invoice or any other document that can certify the date of the purchase (for example the statement of the payment card) and the date of delivery.

In the event of termination of the contract, the Seller will return the total amount paid to the consumer, consisting of the purchase price of the Product, the shipping costs and any other additional cost.In the event of a price reduction, the Seller will refund the amount of the reduction, previously agreed with the consumerThe amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.

The Seller is not liable in the event of damage, of any nature whatsoever, deriving from the use of the Product improperly and/or not in accordance with the instructions provided by the manufacturer as well as in the event of damage deriving from unforeseeable circumstances or force majeure.

If you have made the purchase as a"professional"pursuant to the provisions of the Consumer Code, the previous paragraphs of this article do not apply.The legal guarantee provided for by art1490 cc

Art10Applicable law and competent court; out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution

10.1   Purchase contracts concluded through the Site are governed by Italian lawThis is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.

10.2   Please note that in the case of a consumer user, the court of the place where the user resides or has elected domicile is competent for any dispute relating to the application, execution and interpretation of this document.In the case of a professional user, for any dispute relating to the application, execution and interpretation of this document, the Court where the Seller is based is competent, pursuant to the provisions of Article 1 above.

10.3   Pursuant to art141-sexies, paragraph 3 of the Consumer Code, the Seller informs the user who holds the status of consumer pursuant to art3, paragraph 1, letta) of the Consumer Code, which, in the event that he has submitted a complaint directly to the Seller, as a result of which it has not been possible to resolve the dispute thus arisen, the Seller will provide information regarding the body or bodies of Alternative Dispute Resolution for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (ADR bodies, as indicated in articles141-bis and ssConsumer Code), specifying whether or not it intends to use these bodies to resolve the dispute itself.

10.4   The Seller also informs the user who holds the status of consumer pursuant to art3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-calledODR platform)The ODR platform is available at the following address   http://ec.europa.eu/consumers/odr/ ; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure of the dispute in which he is involved.

10.5   In any case, the consumer's right to appeal to the ordinary competent judge of the dispute deriving from these General Conditions of Sale is reserved, whatever the outcome of the out-of-court settlement procedure of disputes relating to consumer relations through recourse to the procedures of referred to in Part V, Title II-bis of the Consumer Code.

10.6   The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for disputes of modest entity, by Regulation (EC) no861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00The text of the regulation is available on the site   www.eur-lex.europa.eu .

Art11Customer service and complaints

It is possible to request information, send communications, request assistance or submit complaints by contacting the Seller in the following ways:

  • by email, to the following address:info@tenutamaule.com
  • by phone, at the following number:+39 0444 440197.

The Seller will respond to complaints submitted within 3 days of receiving them.